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FAQ - Buy Now, Pay Later
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How do I checkout using Afterpay?
Simply shop and choose Afterpay as your payment method at checkout.
For customers using Afterpay for the first time, your first installment will be processed at the time of purchase.
Please do not exit the Afterpay browser until your order is completed.
Can I return an Afterpay purchased item?
Online purchases made using Afterpay must be returned to DECJUBA online for a refund. Stores are unable to process refunds for purchases made using Afterpay but can assist with an exchange of colour or size for the exact same style.
Provided returns fall within the DECJUBA return requirements, Afterpay will process a refund back to the card used.
Can I use Afterpay Online and In-store?
Afterpay is only available for purchases made online via the Australia and New Zealand websites only.
Afterpay currently is not available in store.
Can I return a Zip purchased item?
Yes, provided returns fall within the DECJUBA return requirements. Any balance owed will be credited to your zip account.
Online purchases made using zip must be returned to DECJUBA online for a refund. Stores are unable to process returns for purchases made using zip as the payment method but can assist with an exchange of colour or size for the same style.