FREE SHIPPING OVER $80^

OUTLET FRENZY ENDS MIDNIGHT | UP TO 70% OFF*

Customer service

Size GuideDelivery & ShippingReturns & ExchangesContact & FAQs

DELIVERY & SHIPPING

Please note: Orders are dispatched from our warehouse within 48 hours, however, due to COVID-19 our delivery partners are experiencing some delays. During this time, we ask that you allow extra time for your delivery to arrive.

Remember you can also get in touch with our #AMAZING customer service team by visiting decjuba.com.au/contact.

STANDARD SHIPPING

TIMEFRAME

  • 3-7 business days.

PRICING

  • $10 Standard Delivery.
  • Free on orders over $80.

Please note: During busy periods there also may be a delay in dispatching your order due to an increase in order volumes.


PRIORITY SHIPPING

TIMEFRAME

  • 1-2 business days.

PRICING

  • $15 Priority Delivery.
  • $5 on orders over $80.

SAME DAY DELIVERY - MELBOURNE ONLY

TIMEFRAME

  • WEEKDAYS - Order before 2:00pm and receive between 6:00pm – 9:00pm same day. Delivery on business days only.
  • WEEKENDS - Orders after 2:00pm and on weekends will be delivered the next business day.

PRICING

  • $20 on orders under $80.
  • $10 on orders over $80.

Please note: Residential addresses are preferred as you must be available to sign upon delivery.


SAME DAY POSTCODES

TRACKING

  • Track your order HERE
  • Make sure you have your tracking number ready. Your tracking number can be found in your shipping confirmation email or by logging into your INSIDER account.

You can get in touch with our #AMAZING customer service team by visiting decjuba.com.au/contact

Please note: During busy periods there may be a delay in dispatching your order due to an increase in order volumes.


INTERNATIONAL

Please note: Due to COVID-19 our delivery partners are experiencing some delays. During this time, we ask that you allow extra time for your delivery to arrive. We are grateful for your patience as we navigate this ever-changing landscape.

TIMEFRAMES

  • 5 - 7 Days.

Please note: Delivery timeframes outlined above are indicative based on FedEx guidelines and begin after your order has been processed. This excludes New Zealand, Cambodia, Laos, Brunei, Guam, Macau, Northern Mariana Islands, New Caledonia, Papua New Guinea, Saipan, Tinan & Vanuatu.

PRICING

  • $15 AUD international priority shipping direct to your door via FedEx tracked service.
  • Free on orders over $160 AUD.

DELIVERY & TRACKING

  • We recommend providing a suitable daytime delivery address to ensure someone is available to accept your order.
  • Once your order has been dispatched you will receive a shipment email containing your consignment number so you can track its delivery.
  • Your consignment number can be found by logging into your INSIDER account.
  • Track your order HERE.

You can get in touch with our #AMAZING customer service team by visiting decjuba.com.au/contact


Become an INSIDER

Receive 10% off full price items, every time you shop*

Become an INSIDER

Receive 10% off full price items, every time you shop*

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DECJUBA acknowledges the people of the Kulin Nation, the traditional owners of the land on which we work. We pay our respect to Elders past, present and emerging.

© 2022 DECJUBA

DECJUBA acknowledges the people of the Kulin Nation, the traditional owners of the land on which we work. We pay our respect to Elders past, present and emerging.