20% OFF THE BLACK EDIT | USE CODE HBTAN

Size Guide

Delivery & Shipping

Returns & Exchanges

Contact & FAQs

RETURNS & EXCHANGES

We hope you had an #AMAZING experience with DECJUBA. We understand that sometimes the product purchased isn't quite right for you.

EXTENDED RETURNS

For purchases made between Friday 1 December - Sunday 24th Dec, customers can exchange or return an item up until14th January provided the Return Policy conditions have been met.

CONDITIONS OF RETURN

The following terms and conditions apply to all purchases made at DECJUBA, D-LUXE & DECJUBA Kids in regards to returning or exchanging.DECJUBA reserves the right to reject returns that do not comply with the below returns policy. Our Returns Policy is in addition to your consumer guarantees under The Australian Consumer Law.
  • All items must be unworn, in new condition with swing tags attached and returned within 30 days of original purchase date.
  • All items must be tried on with underwear. When trying on swimwear the protective hygiene strip must remain in place. If removed or altered the return will be refused.
  • All shoes and accessories must be returned in original condition with all packaging included.
  • We do not accept returns on jewellery, SWIISH, SEAMLESS Contour bottoms, or bodysuits for hygiene reasons.

Please note:
  • We are unable to process exchanges through our online store. If you would like to exchange for an alternate item, size or colour please visit your nearest DECJUBA store. Find a Store at https://www.decjuba.com.au/stores.
  • Full price orders made online using the payment options Afterpay, Zippay or Klarna can only be returned via post for refund only, excluding sale items. We can offer an exchange in store for an alternate item, size, or colour.
  • All items purchased online and instore during a full priced promotion follow the full price returns policy.

RETURNING YOUR ORDER ONLINE:

Start your return here.

Please note, DECJUBA does not cover the cost of return shipping unless the garment is deemed as faulty.

RETURNING YOUR ORDER IN STORE?

Bring your proof of purchase and you can exchange, receive a credit or refund for purchases made online or in-store within the last 30 days at any DECJUBA store, including D-LUXE, DECJUBA Kids and DECJUBA Outlet.Exclusions apply to sale items.Find a store here.

RETURNING CLICK & COLLECT ORDERS

Click & Collect is currently available in select stores only.Start your return here.

Please note: We are unable to process exchanges on click and collect through our online store. We can offer an exchange in store for an alternate item, size, or colour.

EXCHANGES

DECJUBA accepts exchanges in store only of purchases made online and in store under the following conditions:
  • You have proof of purchase.
  • Products are unworn, undamaged, and with original tags attached.
  • Please note: We are unable to accept exchanges on jewellery and bodysuits due to hygiene reasons.

RETURNING SALE ITEMS

Unfortunately, we are unable to refund sale items. We accept change of mind returns in store only for an exchange, or as a gift card within 30 days of purchase. Cash refunds are provided for items with a return value under $5, or gift cards with a balance of $5 or less.

INTERNATIONAL RETURNS

We do not accept returns on international orders.If you have any questions you can get in touch with our #AMAZING customer service team by visiting www.decjuba.com.au/contact/.

Become an INSIDER

Receive 10% off full price items, every time you shop*

Become an INSIDER

Receive 10% off full price items, every time you shop*

Connect With Us

DECJUBA respectfully acknowledges the Traditional Custodians of the lands on which we live, work and gather. We acknowledge the Wurundjeri people of the Kulin Nation where our support office is based, and the Traditional Custodians of the lands across this nation where our DECJUBA stores are located. We recognise their continuing connections to lands, waters and cultures. We pay our respects to Elders, both past and present. We also extend that respect to all our First Nations team members.

© 2023 DECJUBA

DECJUBA respectfully acknowledges the Traditional Custodians of the lands on which we live, work and gather. We acknowledge the Wurundjeri people of the Kulin Nation where our support office is based, and the Traditional Custodians of the lands across this nation where our DECJUBA stores are located. We recognise their continuing connections to lands, waters and cultures. We pay our respects to Elders, both past and present. We also extend that respect to all our First Nations team members.