RETURNS & EXCHANGES
We hope you had an #AMAZING experience with DECJUBA. We understand that sometimes the product purchased isn't quite right for you.
EXTENDED RETURNS
For purchases made between Friday 1 December - Sunday 24th Dec, customers can exchange or return an item up until14th January provided the Return Policy conditions have been met.
CONDITIONS OF RETURN
- All items must be unworn, in new condition with swing tags attached and returned within 30 days of original purchase date.
- All items must be tried on with underwear. When trying on swimwear the protective hygiene strip must remain in place. If removed or altered the return will be refused.
- All shoes and accessories must be returned in original condition with all packaging included.
- We do not accept returns on jewellery, SWIISH, SEAMLESS Contour bottoms, or bodysuits for hygiene reasons.
- We are unable to process exchanges through our online store. If you would like to exchange for an alternate item, size or colour please visit your nearest DECJUBA store. Find a Store at https://www.decjuba.com.au/stores.
- Full price orders made online using the payment options Afterpay, Zippay or Klarna can only be returned via post for refund only, excluding sale items. We can offer an exchange in store for an alternate item, size, or colour.
- All items purchased online and instore during a full priced promotion follow the full price returns policy.
RETURNING YOUR ORDER ONLINE:
Start your return here.
Please note, DECJUBA does not cover the cost of return shipping unless the garment is deemed as faulty.
RETURNING YOUR ORDER IN STORE?
RETURNING CLICK & COLLECT ORDERS
EXCHANGES
- You have proof of purchase.
- Products are unworn, undamaged, and with original tags attached.
- Please note: We are unable to accept exchanges on jewellery and bodysuits due to hygiene reasons.
RETURNING SALE ITEMS
Unfortunately, we are unable to refund sale items. We accept change of mind returns in store only for an exchange, or as a gift card within 30 days of purchase. Cash refunds are provided for items with a return value under $5, or gift cards with a balance of $5 or less.