BUY NOW. PAY LATER.

Shop now, pay later with Klarna, Afterpay and Zippay.

FAQs

1. How do I checkout using Afterpay

Simply shop and choose Afterpay as your payment method at checkout.

For customers using Afterpay for the first time, your first installment will be processed at the time of purchase.

Please do not exit the Afterpay browser until your order is completed.

2. Can I return an Afterpay purchased item?

Online purchases made using Afterpay must be returned to DECJUBA online for a refund. Stores are unable to process refunds for purchases made using Afterpay but can assist with an exchange of colour or size for the exact same style.

Provided returns fall within the DECJUBA return requirements, Afterpay will process a refund back to the card used.

3. Can I use Afterpay online and in-store?

Afterpay is only available for purchases made online via the Australia and New Zealand websites only.

Afterpay currently is not available in store.

4. When will my first payment be charged?

All new Afterpay customers are required to make their first payment at the time of purchase. You will no longer be considered a ‘new’ customer once you have fully paid off your first order and 6 weeks have passed since you placed that order. For online orders under $500 placed thereafter, your first payment will only be deducted 2 weeks after your purchase and your last payment deducted 8 weeks after purchase. For all orders over $500, your first payment will always be deducted at the time of purchase.

5. Who do I contact if I have questions about Afterpay?

For any queries about Afterpay, including payments, declined orders, or your Afterpay account, contact Afterpay.
For more information about Afterpay, visit the Afterpay website.

Terms and conditions

For more information and T&C’s, visit the Aferpay website.

FAQs

1. Can I return a Zip purchased item?

Yes, provided returns fall within the DECJUBA return requirements. Any balance owed will be credited to your zip account.

Online purchases made using zip must be returned to DECJUBA online for a refund. Stores are unable to process returns for purchases made using zip as the payment method but can assist with an exchange of colour or size for the same style.

2. How often do I need to make repayments?

Choose from weekly, fortnightly or monthly payments to suit your lifestyle. Repayments start from $40 a month and are based on your account's credit limit. For full repayment terms, visit the Zippay website.

3. Can I use Zippay online and in-store?

Zippay is only available for purchases made online via the Australia and New Zealand websites only.

Zippay currently is not available in store. Unfortunately, we are unable to offer a refund in store for any purchase made using our Buy Now, Pay Later Payment methods. We do offer an exchange for colour and/or size.

4. Who do I contact if I have questions about Zippay?

For any queries about Zippay, including payments, declined orders, or your Zippay account, contact Zippay.
For more information about Zippay, visit the Zippay website.

5. Can I return an item I've purchased through Zippay?

Online purchases made using Zippay must be returned to DECJUBA online for a refund. Stores are unable to process refunds for purchases made using Zippay but can assist with an exchange of colour or size for the exact same style.

Provided returns fall within the DECJUBA return requirements, Zippay will process a refund back to the card used.

Unfortunately, we are unable to offer a refund in store for any purchase made using our Buy Now, Pay Later Payment methods. We do offer an exchange for colour and/or size.

Terms and conditions

For more information and T&C’s, visit the Zippay website.

FAQs

1. How do I download the Klarna app?

https://www.klarna.com/au/customer-service/how-do-i-download-the-app/

2. Where can I view my orders, balance, and payments?

https://www.klarna.com/au/customer-service/where-can-i-view-my-orders-balance-and-payments/

3. When is my payment due?

When you choose our Pay In 4 interest-free instalments service, we place a reservation for the first instalment on your account. This reservation will be charged as the first payment when your order has been shipped. The remaining 3 payments will be automatically charged every 2 weeks. Your payment schedule is sent via email when your order is shipped. You can also find each order’s payment schedule in the app by clicking on ‘Spending’, choosing the order you want to see, and then clicking on ‘Show Plan’.

4. Can I pay off my balance early?

You can choose to pay off your order early at any time in your Klarna app.

Simply open the purchase you would like to pay early and select “Payment Options” then either pay “next instalment” or “full purchase”.

Still need help? Contact Klarna in the app or check out the full list of FAQ’s here.

5. Can I return a purchase made with Klarna in store?

Unfortunately, we are unable to offer a refund in store for any purchase made using our Buy Now, Pay Later Payment methods. We do offer an exchange for colour and/or size.

6. Still need help?

Contact Klarna in the app or check out the full list of FAQ’s here.

Terms and conditions

For more information and T&C’s, visit the Klarna website.