We aim to dispatch orders within 24 hours of them being placed. During busy sale periods, public holidays & weekends there may be a delay in dispatching your order due to an increase in order volumes.If you need further assistance please contact customerservice@decjuba.com.auFor all other FAQ's regarding Shipping and Delivery please find them here
We’re here to help you
Please note – We are currently experiencing dispatch delays due to our sale event, we apologise for the delay and endeavour to ship your order as soon as possible. Our team are here to help on Live Chat for an immediate response between 9am - 5pm AEST Mon-Sun.
Contact us
Chat to us via our online Live Chat, just click on the ? at the bottom of your screen.Monday to Sunday 9am – 5pm AEST.
Our team are here for you. Simply click on the ? at the bottom of your screen to request a call back. Alternatively, you can call us on +61 3 6361 0339.Monday to Friday 9.00am - 5.00PM AEST.
Email us by completing the form, please include a detailed message including your order number if applicable and we will respond within 3 business days.
Need more answers? Refer to our Frequently Asked Questions below.
Due to the high number of emails we receive, there may be a delay in response. We will, however, try to prioritise all order-related inquiries. Please include your order number in the message body.
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