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If you need help placing an order, tracking a delivery, or arranging an exchange feel free to reach out to us through any of the below channels. Please note, due to the COVID-19 lockdown & current order volumes our postage partners are experiencing some delays. Please allow extra time to receive your order. Thank you for your patience & understanding.

Contact us

Our Customer Service team are available for over-the-phone support on +613 6361 0339

Monday to Friday 9:00am – 5:00pm AEST


Chat to us via our online Live Chat


Monday to Sunday 9:00am – 5:00pm AEST


Email us directly at customerservice@decjuba.com.au and we’ll get back in touch as soon as possible.


Need more answers? Refer to our Frequently Asked Questions below.


Due to the high number of emails we receive, there may be a delay in response. We will, however, try to prioritise all order-related inquiries. Please include your order number in the message body.

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DECJUBA acknowledges the people of the Kulin Nation, the traditional owners of the land on which we work. We pay our respect to Elders past, present and emerging.

© 2021 DECJUBA

DECJUBA acknowledges the people of the Kulin Nation, the traditional owners of the land on which we work. We pay our respect to Elders past, present and emerging.