We’re here to help you

We aim to dispatch orders within 24 hours of them being placed. During busy sale periods, public holidays & weekends there may be a delay in dispatching your order due to an increase in order volumes.

If you need further assistance please contact customerservice@decjuba.com.au

For all other FAQ's regarding Shipping and Delivery please find them here

If you are in the middle of processing your return, and you have closed your browser, please use the below link to restart your return.

https://return.auspost.com.au/DECJUBA

If you need further assistance please contact customerservice@decjuba.com.au

For other FAQ's regarding returns, please click here

We make amazing every day, with incredible people by our side. Are you ready to be part of something amazing?

Find out more here

We offer Afterpay, Zip and Klarna as buy now, pay later options

For other FAQ's regarding buy now, pay later please find them here

If you need further assistance please contact customerservice@decjuba.com.au

All gift cards (with a PIN number) and e-Gift Cards can be redeemed online as well as in any Australian store.

If you have an e-gift card, simply present the e-Gift card email on your phone to the team, or you are welcome to print the voucher for the team to process.

Any remaining balances after redemption will be retained on the gift card. If a purchase amount exceeds the card balance, an alternate payment method is required to complete the balance owed.

Gift vouchers are valid for 3 years from the date of issue, at the expiration date any unused balances will not be refunded or credited. DECJUBA will not replace any lost, stolen, or damaged e-Gift Cards.

If you need further assistance please contact customerservice@decjuba.com.au

For more FAQ's regarding Gift Cards, please find them here