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Shipping & Returns

Pricing and Timeframes

AUSTRALIA

Standard Delivery – 3-5 business days

  • $10 Standard Delivery
  • Free on orders over $80

Priority Delivery – 1-2 business days

  • $15 Priority Delivery
  • $5 on orders over $80

Same Day Delivery - order before 2:00pm and receive 6:00pm – 9:00pm same day. Orders after 2:00pm and on weekends will be delivered next business day.

  • $20 on orders under $80
  • $10 on orders over $80

Available in selected Melbourne postcodes:


3000, 3002, 3003, 3004, 3006, 3006, 3008, 3010, 3011, 3012, 3013, 3015, 3016, 3018, 3019, 3020, 3021, 3022, 3023, 3025, 3026, 3027, 3028, 3029, 3030, 3031, 3032, 3033, 3034, 3036, 3037, 3038, 3039, 3040, 3041, 3042, 3043, 3044, 3045, 3046, 3047, 3048, 3049, 3050, 3051, 3052, 3053, 3054, 3055, 3056, 3057, 3058, 3059, 3060, 3061, 3065, 3066, 3067, 3068, 3070, 3071, 3072, 3073, 3074, 3075, 3076, 3078, 3079, 3081, 3082, 3083, 3084, 3085, 3087, 3088, 3090, 3093, 3094, 3095, 3101, 3102, 3103, 3104, 3105, 3106, 3107, 3108, 3109, 3111, 3121, 3122, 3123, 3124, 3125, 3126, 3127, 3128, 3129, 3130, 3131, 3132, 3133, 3134, 3134, 3135, 3141, 3142, 3143, 3144, 3145, 3146, 3147, 3148, 3149, 3150, 3151, 3152, 3153, 3154, 3155, 3156, 3161, 3162, 3163, 3165, 3166, 3167, 3168, 3169, 3170, 3171, 3172, 3173, 3174, 3175, 3177, 3178, 3179, 3180, 3181, 3182, 3183, 3184, 3185, 3186, 3187, 3188, 3189, 3190, 3191, 3192, 3193, 3194, 3195, 3196, 3197, 3198, 3201, 3202, 3204, 3205, 3206, 3207, 3802

Orders are dispatched for our warehouse within 48 hours, however, due to the COVID-19 lockdown & current order volumes our delivery partners are experiencing some delays. Please allow extra time for your delivery to arrive. Thank you for your patience & understanding.

REST OF WORLD

$15 AUD international priority shipping direct to your door via FedEx tracked service^

Free on orders over $160 AUD.
 

Estimated delivery times vary per region & may be delayed 1-2 days due to current COVID-19 restrictions:

• Asia / Pacific – 2-3 business days

• US & Canada – 2-3 business days

• UK & Europe – 3-4 business days

• Middle East – 2-3 business days

• Rest of World – 3-5 business days

Please note that the delivery time-frames outlined above are indicative based on FedEx guidelines and begin after your order has been shipped.

^Excludes New Zealand, Cambodia, Laos, Brunei, Guam, Macau, Northern Mariana Islands, New Caledonia, Papua New Guinea, Saipan, Tinan & Vanuatu.

GIFT AMAZING | SHIPPING CUT OFF DATES BY STATE

VIC - Standard Shipping 16th December | Priority Shipping 21st December

NSW - Standard Shipping 16th December | Priority Shipping 20th December

ACT - Standard Shipping 16th December | Priority Shipping 20th December

SA - Standard Shipping 15th December | Priority Shipping 20th December

QLD - Standard Shipping 15th December | Priority Shipping 20th December

WA - Standard Shipping 10th December | Priority Shipping 17th December

TAS - Standard Shipping 14th December | Priority Shipping 20th December

NT - Standard Shipping 10th December | Priority Shipping 15th December

Tracking Information

Once your order has been dispatched you will receive a shipment email containing your consignment number so you can track its delivery. Alternatively, you can find your consignment number by logging into your account & checking your order history. If you would like a delivery update, we recommend tracking your order online with your consignment number. We recommend providing a suitable daytime delivery address to ensure someone is available to sign for your order. If no one is available to sign for your order, a calling card or email will be provided & your order will be taken to the closest post office for collection.

If you have any further questions, our dedicated Customer Service Team are here for you. Please email us at: customerservice@decjuba.com.au

Returns Made Easy

Thanks for shopping with us, We hope we amazed you!

Before returning or exchanging please consider:

  • All return products must be in new and unused condition, with swing tickets and hygiene stickers attached.
  • All items must be tried on over your own underwear. In the interest of hygiene, we may refuse returned items where we reasonably consider that this has not been done.

The following terms and conditions apply to all purchases made at DECJUBA, D-LUXE & DECJUBA Kids.

Online Purchases - Conditions of Return
  • The item(s) are returned to, and received by, our online warehouse within 14 days of receiving your order.
  • Item(s) must be in original condition and must not have been worn, altered, damaged or washed. Be careful of make-up rubbing off on garments. In the result of this happening we will be unable to accept your return.
  • Item(s) must be in original packaging with all tags attached.
  • For all swimwear customers must try on items wearing underwear. If returned, the protective hygiene strip must remain in place and will not be accepted if removed or altered, or the item otherwise shows signs of wear.
  • Please Note - We do not accept returns on any SALE items, jewellery or bodysuits.

DECJUBA reserves the right to reject returns that do not comply and are subject to alterations and cancellations as per our returns policy.

Start Your Return

RETURNS MADE EASY

Thanks for shopping with us, We hope we amazed you!
Before returning or exchanging please consider:

  • All return products must be in new and unused condition, with swing tickets and hygiene stickers attached.
  • All items must be tried on over your own underwear. In the interest of hygiene, we may refuse returned items where we reasonably consider that this has not been done.

To make a return, please download and complete this form and either visit your local store or return to our online store. All online returns should be posted

to:

DECJUBA Online Returns
c/o 101 Warehousing
Unit 1, 8 Vulcan Drive, Truganina
Victoria 3029, Australia


The following terms and conditions apply to all purchases made at DECJUBA, DECJUBA Kids & D-LUXE.

Returning Online Purchases Instore

RETURNING ONLINE PURCHASES IN STORE

Within 14 days of receiving your order, you can receive a refund to your original payment method in store for purchases made online.

  • You must provide proof of purchase.
  • Please return DECJUBA & D-LUXE items to any DECJUBA store and DECJUBA Kids items to any DECJUBA Kids store.
  • Unfortunately, we are unable to offer a refund for any purchase made using our Buy Now, Pay Later Payment methods - AFTERPAY, ZIPPAY or KLARNA. We do offer an exchange for colour and/or size.

    FIND A STORE

In store Purchases - Refunds

Within 14 days of purchase, you can receive a refund to your original payment method in store for purchases made from any full price DECJUBA or DECJUBA Kids store.

Provided:

  • You have proof of purchase
  • Products were purchased at original retail price
  • Products are returned unworn, undamaged, and with original tags attached

Please note, we are unable to accept returns on:

  • Sale items, however will happily provide an exchange for an alternate size or colour within 14 days.
  • Jewellery and bodysuits due to hygiene reasons.

In store Purchases - Exchanges

Within 30 days of purchase, you can exchange your item or receive a credit note for purchases from any full price DECJUBA or DECJUBA Kids store, including SALE items.

Provided:

  • You have proof of purchase
  • Products are returned unworn, undamaged, and with original tags attached

If you have any further questions our customer service team is here to help.

You can contact us via our online Live Chat or call: 03 6361 0339.

Become an INSIDER

Receive 10% off full price items, every time you shop*

Become an INSIDER

Receive 10% off full price items, every time you shop*

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DECJUBA acknowledges the people of the Kulin Nation, the traditional owners of the land on which we work. We pay our respect to Elders past, present and emerging.

© 2021 DECJUBA

DECJUBA acknowledges the people of the Kulin Nation, the traditional owners of the land on which we work. We pay our respect to Elders past, present and emerging.