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Shipping & Returns

Pricing and Timeframes

AUSTRALIA
Orders over $80

  • FREE standard shipping
  • $5 express shipping (choose express shipping at checkout)

Orders under $80

  • $10 standard shipping
  • $15 express shipping (choose express shipping at checkout)



REST OF WORLD
$15 AUD international priority shipping direct to your door via FedEx tracked service^.
Estimated delivery times vary per region & may be delayed 1-2 days due to COVID-19 restrictions:

• Asia / Pacific – 2-3 business days
• US & Canada – 2-3 business days
• UK & Europe – 3-4 business days
• Middle East – 2-3 business days
• Rest of World – 3-5 business days

Please note that the delivery time-frames outlined above are indicative based on FedEx guidelines and begin after your order has been shipped.

^Excludes New Zealand, Cambodia, Laos, Brunei, Guam, Macau, Northern Mariana Islands, New Caledonia, Papua New Guinea, Saipan, Tinan & Vanuatu.

Tracking Information

Once your order has been dispatched you will receive a shipment email containing your consignment number so you can track its delivery. Alternatively, you can find your consignment number by logging into your account & checking your order history. If you would like a delivery update, we recommend tracking your order online with your consignment number. We recommend providing a suitable daytime delivery address to ensure someone is available to sign for your order. If no one is available to sign for your order, a calling card or email will be provided & your order will be taken to the closest post office for collection.

If you have any further questions, our dedicated Customer Service Team are here for you. Please email us at: customerservice@decjuba.com.au

Returns Made Easy

We hope you enjoy your order. In the instance that you may need to return one of your items, the following terms and conditions apply to all purchases made at Decjuba, D-Luxe & Decjuba Kids.

Online Purchases - Conditions of Return

• The item(s) are returned to, and received by, our online warehouse within 14 days of receiving your order.
• Item(s) must be in original condition and must not have been worn, altered, damaged or washed. Be careful of make-up rubbing off on garments. In the result of this happening we will be unable to accept your return.
• Item(s) must be in original packaging with all tags attached.
• For all swimwear customers must try on items wearing undergarments. If returned, the protective hygiene strip must remain in place and will not be accepted if removed or altered, or the item otherwise shows signs of wear.
Please Note - We do not accept returns on any SALE items.

DECJUBA reserves the right to reject returns that do not comply and are subject to alterations and cancellations as per our returns policy.

Start Your Return

• Simply follow the easy steps of our Online Returns Portal.
• You must request a return through or returns portal before sending the items back to our warehouse. We will not be able to accept any return that has not been logged through our returns portal.
• When your return is received at our warehouse, please allow up to 7 business days for it to be processed. You will be notified via email as soon as your return has been completed.
• We do not offer exchanges through our Online Returns Portal.

DECJUBA are not liable for the loss or damage of garments in return transit. We recommend sending your item via a traceable delivery method and keep record of your tracking number. Please note original shipping charges are non-refundable and charges for returned items are the responsibility of the customer.

Returning Online Purchases Instore

We offer you the opportunity to return your order in store.
• Please return DECJUBA & D-LUXE items to any DECJUBA store and DECJUBA Kids items to any DECJUBA Kids store.
• Unfortunately, we are unable to offer a refund for any purchase made using our Buy Now, Pay Later Payment methods - AFTERPAY, ZIPPAYor KLARNA. We do offer an exchange for colour and/or size.
Please Note - We do not accept returns on any SALE items, Jewellery, swimwear, and bodysuits

FIND A STORE

Instore Purchases - Refunds

You are able return your item in store and receive a full refund to the original payment method.
• Items must be returned within 7 days or purchasing in store or 14 days for any online purchase. You must provide proof of purchase.
Please Note - We do not accept returns on any SALE items.
• Item(s) must be in original condition and must not have been worn, altered, damaged or washed. Be careful of make-up rubbing off on garments. In the result of this happening we will be unable to accept your return.
• Unfortunately, we are unable to offer a refund for any purchase made using our Buy Now, Pay Later Payment methods - AFTERPAY or ZIPPAY. We do offer an exchange for colour and/or size.

Instore Purchases - Exchanges

You are able to exchange your item in store or receive a credit note.
• Items must be returned within 14 days of purchasing in store or receiving your order online.
• You must provide proof of purchase.
Please Note - We do not accept returns on any SALE items. We will be happy to assist on a size exchange on a sale item.
• Item(s) must be in original condition and must not have been worn, altered, damaged or washed. Be careful of make-up rubbing off on garments. In the result of this happening we will be unable to accept your return.

If you have any further questions our customer service team is here to help.
You can contact us via our online Live Chat or call: 03 6361 0339.

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DECJUBA acknowledges the people of the Kulin Nation, the traditional owners of the land on which we work. We pay our respect to Elders past, present and emerging.

© 2021 DECJUBA

DECJUBA acknowledges the people of the Kulin Nation, the traditional owners of the land on which we work. We pay our respect to Elders past, present and emerging.