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Shipping & Returns

Pricing and Timeframes

AUSTRALIA
Orders over $80

  • FREE standard shipping
  • $5 express shipping (choose express shipping at checkout)

Orders under $80

  • $10 standard shipping
  • $15 express shipping (choose express shipping at checkout)

Orders are dispatched for our warehouse within 48 hours, however, due to the COVID-19 lockdown & current order volumes our delivery partners are experiencing some delays. Please allow extra time for your delivery to arrive. Thank you for your patience & understanding.

REST OF WORLD
$15 AUD international priority shipping direct to your door via FedEx tracked service^.
Estimated delivery times vary per region & may be delayed 1-2 days due to COVID-19 restrictions:


• Asia / Pacific – 2-3 business days
• US & Canada – 2-3 business days
• UK & Europe – 3-4 business days
• Middle East – 2-3 business days
• Rest of World – 3-5 business days

Please note that the delivery time-frames outlined above are indicative based on FedEx guidelines and begin after your order has been shipped.

^Excludes New Zealand, Cambodia, Laos, Brunei, Guam, Macau, Northern Mariana Islands, New Caledonia, Papua New Guinea, Saipan, Tinan & Vanuatu.

Tracking Information

Once your order has been dispatched you will receive a shipment email containing your consignment number so you can track its delivery. Alternatively, you can find your consignment number by logging into your account & checking your order history. If you would like a delivery update, we recommend tracking your order online with your consignment number. We recommend providing a suitable daytime delivery address to ensure someone is available to sign for your order. If no one is available to sign for your order, a calling card or email will be provided & your order will be taken to the closest post office for collection.

If you have any further questions, our dedicated Customer Service Team are here for you. Please email us at: customerservice@decjuba.com.au

Returns Made Easy

Thanks for shopping with us, We hope we amazed you!

Before returning or exchanging please consider:

  • All return products must be in new and unused condition, with swing tickets and hygiene stickers attached.
  • All items must be tried on over your own underwear. In the interest of hygiene, we may refuse returned items where we reasonably consider that this has not been done.

The following terms and conditions apply to all purchases made at DECJUBA, D-LUXE & DECJUBA Kids.

Online Purchases - Conditions of Return
  • The item(s) are returned to, and received by, our online warehouse within 14 days of receiving your order.
  • Item(s) must be in original condition and must not have been worn, altered, damaged or washed. Be careful of make-up rubbing off on garments. In the result of this happening we will be unable to accept your return.
  • Item(s) must be in original packaging with all tags attached.
  • For all swimwear customers must try on items wearing underwear. If returned, the protective hygiene strip must remain in place and will not be accepted if removed or altered, or the item otherwise shows signs of wear.
  • Please Note - We do not accept returns on any SALE items, jewellery or bodysuits.

DECJUBA reserves the right to reject returns that do not comply and are subject to alterations and cancellations as per our returns policy.

Start Your Return

Simply follow the easy steps of our Online Returns Portal.

  • You must request a return through or returns portal before sending the items back to our warehouse. We will not be able to accept any return that has not been logged through our returns portal.
  • When your return is received at our warehouse, please allow up to 7 business days for it to be processed. You will be notified via email as soon as your return has been completed.
  • We do not offer exchanges through our Online Returns Portal.

    DECJUBA are not liable for the loss or damage of garments in return transit. We recommend sending your item via a traceable delivery method and keep record of your tracking number. Please note original shipping charges are non-refundable and charges for returned items are the responsibility of the customer.

Returning Online Purchases Instore

RETURNING ONLINE PURCHASES IN STORE

Within 14 days of receiving your order, you can receive a refund to your original payment method in store for purchases made online.

  • You must provide proof of purchase.
  • Please return DECJUBA & D-LUXE items to any DECJUBA store and DECJUBA Kids items to any DECJUBA Kids store.
  • Unfortunately, we are unable to offer a refund for any purchase made using our Buy Now, Pay Later Payment methods - AFTERPAY, ZIPPAY or KLARNA. We do offer an exchange for colour and/or size.

    FIND A STORE

Instore Purchases - Refunds

Within 7 days of purchase, you can receive a refund to your original payment method in store for purchases made from any full price DECJUBA or DECJUBA Kids store.

Provided:

  • You have proof of purchase
  • Products were purchased at original retail price
  • Products are returned unworn, undamaged, and with original tags attached

Please note, we are unable to accept returns on:

  • Sale items, however will happily provide an exchange for an alternate size or colour within 14 days.
  • Jewellery and bodysuits due to hygiene reasons.

Instore Purchases - Exchanges

Within 14 days of purchase, you can exchange your item or receive a credit note for purchases from any full price DECJUBA or DECJUBA Kids store, including SALE items.

Provided:

  • You have proof of purchase
  • Products are returned unworn, undamaged, and with original tags attached

If you have any further questions our customer service team is here to help.

You can contact us via our online Live Chat or call: 03 6361 0339.

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DECJUBA acknowledges the people of the Kulin Nation, the traditional owners of the land on which we work. We pay our respect to Elders past, present and emerging.

© 2021 DECJUBA

DECJUBA acknowledges the people of the Kulin Nation, the traditional owners of the land on which we work. We pay our respect to Elders past, present and emerging.