FREE SHIPPING OVER $80^

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Shipping & Returns

Pricing and Timeframes

AUSTRALIA

Standard Delivery – 3-5 business days

  • $10 Standard Delivery
  • Free on orders over $80

We endeavour to ship your order from our warehouse within 2 business days, however during sale events there may be delays. Additionally, due to the impact of Covid-19 and current parcel volumes our delivery partners are experiencing some delays. Please allow extra time for your delivery to arrive. Thank you for your patience and understanding.

Same Day Delivery - order before 2:00pm and receive between 6:00pm – 9:00pm same day. Delivery on business days only. Orders after 2:00pm and on weekends will be delivered the next business day.

$20 on orders under $80

$10 on orders over $80

Available in selected Melbourne postcodes:

3000 Melbourne
3002 East Melbourne
3003 West Melbourne
3004 Melbourne; St Kilda Road Central; St Kilda Road Melbourne
3006 South Wharf; Southbank
3008 Docklands
3010 University Of Melbourne
3011 Footscray; Seddon; Seddon West
3012 Brooklyn; Kingsville; Maidstone; Tottenham; West Footscray
3013 Yarraville; Yarraville West
3015 Newport; South Kingsville; Spotswood
3016 Williamstown; Williamstown North
3018 Altona; Seaholme
3019 Braybrook; Robinson
3020 Albion; Glengala; Sunshine; Sunshine North; Sunshine West
3021 Albanvale; Kealba; Kings Park; St Albans
3022 Ardeer; Deer Park East
3023 Burnside; Burnside Heights; Cairnlea; Caroline Springs; Deer Park; Deer Park North; Ravenhall
3025 Altona East; Altona Gate; Altona North
3026 Laverton North
3027 Williams Landing
3028 Altona Meadows; Laverton; Seabrook
3029 Hoppers Crossing; Tarneit; Truganina
3030 Derrimut; Point Cook; Werribee; Werribee South
3031 Flemington; Kensington
3032 Ascot Vale; Highpoint City; Maribyrnong; Travancore
3033 Keilor East
3034 Avondale Heights
3036 Keilor; Keilor North
3037 Calder Park; Delahey; Hillside; Sydenham; Taylors Hill
3038 Keilor Downs; Keilor Lodge; Taylors Lakes; Watergardens
3039 Moonee Ponds
3040 Aberfeldie; Essendon; Essendon West
3041 Cross Keys; Essendon Fields; Essendon North; Strathmore; Strathmore Heights
3042 Airport West; Keilor Park; Niddrie; Niddrie North
3043 Gladstone Park; Gowanbrae; Tullamarine
3044 Pascoe Vale; Pascoe Vale South
3045 Melbourne Airport
3046 Glenroy; Hadfield; Oak Park
3047 Broadmeadows; Dallas; Jacana
3048 Coolaroo; Meadow Heights
3049 Attwood; Westmeadows
3050 Royal Melbourne Hospital
3051 Hotham Hill; North Melbourne
3052 Melbourne University; Parkville
3053 Carlton; Carlton South
3054 Carlton North; Princes Hill
3055 Brunswick South; Brunswick West; Moonee Vale; Moreland West
3056 Brunswick; Brunswick Lower; Brunswick North
3057 Brunswick East; Sumner
3058 Batman; Coburg; Coburg North; Merlynston; Moreland
3059 Greenvale
3060 Fawkner
3061 Campbellfield
3065 Fitzroy
3066 Collingwood; Collingwood North
3067 Abbotsford
3068 Clifton Hill; Fitzroy North
3070 Northcote; Northcote South
3071 Thornbury
3072 Gilberton; Northland Centre; Preston; Preston Lower; Preston South;
Preston West; Regent West
3073 Reservoir
3074 Thomastown
3075 Lalor
3076 Epping
3078 Alphington; Fairfield
3079 Ivanhoe; Ivanhoe East; Ivanhoe North
3081 Bellfield; Heidelberg Heights; Heidelberg Rgh; Heidelberg West
3082 Mill Park
3083 Bundoora; Kingsbury; La Trobe University
3084 Banyule; Eaglemont; Heidelberg; Rosanna; Viewbank
3085 Macleod; Macleod West; Yallambie
3087 Watsonia; Watsonia North
3088 Briar Hill; Greensborough; St Helena
3090 Plenty
3093 Lower Plenty
3094 Montmorency
3095 Eltham; Eltham North; Research
3101 Cotham; Kew
3102 Kew East
3103 Balwyn; Balwyn East; Deepdene; Stradbroke Park
3104 Balwyn North; Greythorn
3105 Bulleen
3106 Templestowe
3107 Templestowe Lower
3108 Doncaster
3109 Doncaster East; Doncaster Heights
3111 Donvale
3121 Burnley; Burnley North; Cremorne; Richmond; Richmond East; Richmond North; Richmond South
3122 Auburn South; Glenferrie South; Hawthorn; Hawthorn North; Hawthorn West
3123 Auburn; Hawthorn East
3124 Camberwell; Camberwell North; Camberwell South; Camberwell West; Hartwell;
Middle Camberwell
3125 Bennettswood; Burwood; Surrey Hills South
3126 Camberwell East; Canterbury
3127 Mont Albert; Surrey Hills; Surrey Hills North
3128 Box Hill; Box Hill Central; Box Hill South; Houston; Wattle Park
3129 Box Hill North; Kerrimuir; Mont Albert North
3130 Blackburn; Blackburn North; Blackburn South; Laburnum
3131 Brentford Square; Forest Hill; Nunawading
3132 Mitcham; Mitcham North; Rangeview
3133 Vermont; Vermont South
3134 Ringwood; Ringwood North
3135 Bedford Road; Heathmont; Ringwood East
3141 South Yarra
3142 Hawksburn; Toorak
3143 Armadale; Armadale North
3144 Kooyong; Malvern; Malvern North
3145 Caulfield East; Central Park; Darling; Darling South; Malvern East
3146 Glen Iris; Tooronga
3147 Ashburton; Ashwood
3148 Chadstone; Chadstone Centre; Holmesglen; Jordanville
3149 Mount Waverley; Pinewood; Syndal
3150 Brandon Park; Glen Waverley; Wheelers Hill
3151 Burwood East; Burwood Heights
3152 Knox City Centre; Studfield; Wantirna; Wantirna South
3153 Bayswater; Bayswater North
3154 The Basin
3155 Boronia
3156 Ferntree Gully; Lysterfield; Lysterfield South; Mountain Gate; Upper Ferntree Gully
3161 Caulfield Junction; Caulfield North
3162 Caulfield; Caulfield South; Hopetoun Gardens
3163 Carnegie; Glen Huntly; Murrumbeena
3165 Bentleigh East
3166 Hughesdale; Huntingdale; Oakleigh; Oakleigh East
3167 Oakleigh South
3168 Clayton; Notting Hill
3169 Clarinda; Clayton South
3170 Mulgrave; Waverley Gardens
3171 Sandown Village; Springvale
3172 Dingley Village; Springvale South
3173 Keysborough
3174 Noble Park; Noble Park North
3175 Bangholme; Dandenong; Dandenong East; Dandenong North; Dandenong South; Dunearn
3177 Doveton; Eumemmerring
3178 Rowville
3179 Scoresby
3180 Knoxfield
3181 Prahran; Prahran East; Windsor
3182 St Kilda; St Kilda South; St Kilda West
3183 Balaclava; St Kilda East
3184 Brighton Road; Elwood
3185 Elsternwick; Gardenvale; Ripponlea
3186 Brighton; Brighton North; Dendy
3187 Brighton East; North Road
3188 Hampton; Hampton East; Hampton North
3189 Moorabbin; Moorabbin East; Wishart
3190 Highett
3191 Sandringham
3192 Cheltenham; Cheltenham East; Southland Centre
3193 Beaumartis; Black Rock; Black Rock North; Cromer
3194 Mentone; Mentone East; Moorabbin Airport
3195 Aspendale; Aspendale Gardens; Braeside; Mordialloc; Parkdale; Waterways
3196 Bonbeach; Chelsea; Chelsea Heights; Edithvale
3197 Carrum; Patterson Lakes
3198 Seaford
3201 Carrum Downs
3202 Heatherton
3204 Bentleigh; Mckinnon; Ormond; Patterson
3205 South Melbourne
3206 Albert Park; Middle Park
3207 Garden City; Port Melbourne
3802 Endeavour Hills

REST OF WORLD

$15 AUD international priority shipping direct to your door via FedEx tracked service^

Free on orders over $160 AUD.
 

Estimated delivery times vary per region & may be delayed 1-2 days due to current COVID-19 restrictions:

• Asia / Pacific – 2-3 business days

• US & Canada – 2-3 business days

• UK & Europe – 3-4 business days

• Middle East – 2-3 business days

• Rest of World – 3-5 business days

Please note that the delivery time-frames outlined above are indicative based on FedEx guidelines and begin after your order has been shipped.

^Excludes New Zealand, Cambodia, Laos, Brunei, Guam, Macau, Northern Mariana Islands, New Caledonia, Papua New Guinea, Saipan, Tinan & Vanuatu.

Tracking Information

Once your order has been dispatched you will receive a shipment email containing your consignment number so you can track its delivery. Alternatively, you can find your consignment number by logging into your account & checking your order history. If you would like a delivery update, we recommend tracking your order online with your consignment number. We recommend providing a suitable daytime delivery address to ensure someone is available to sign for your order. If no one is available to sign for your order, a calling card or email will be provided & your order will be taken to the closest post office for collection.

If you have any further questions, our dedicated Customer Service Team are here for you. Please email us at: customerservice@decjuba.com.au

Returns Made Easy

Thanks for shopping with us, We hope we amazed you!

Before returning or exchanging please consider:

All return products must be in new and unused condition, with swing tickets and hygiene stickers attached.

All items must be tried on over your own underwear. In the interest of hygiene, we may refuse returned items where we reasonably consider that this has not been done.

The following terms and conditions apply to all purchases made at DECJUBA, D-LUXE & DECJUBA Kids.

IN STORE PURCHASES- REFUNDS

Within 14 days of purchase, you can receive a refund to your original payment method in store for purchases made from any full price DECJUBA or DECJUBA Kids store.

Provided:

  • You have proof of purchase
  • Products were purchased at original retail price
  • Products are returned unworn, undamaged, and with original bags attached

Please note, we are unable to accept returns on:

  • Sale items, however, we will happily provide an exchange for an alternate size or colour within 14 days.
  • Jewellery and bodysuits due to hygiene reasons.
Online Purchases - Conditions of Return
  • The item(s) are returned to, and received by, our online warehouse within 14 days of receiving your order.
  • Item(s) must be in original condition and must not have been worn, altered, damaged or washed. Be careful of make-up rubbing off on garments. In the result of this happening we will be unable to accept your return.
  • Item(s) must be in original packaging with all tags attached.
  • For all swimwear customers must try on items wearing underwear. If returned, the protective hygiene strip must remain in place and will not be accepted if removed or altered, or the item otherwise shows signs of wear.
  • Please Note - We do not accept returns on any SALE items, jewellery or bodysuits.

DECJUBA reserves the right to reject returns that do not comply and are subject to alterations and cancellations as per our returns policy.

Start Your Return

RETURNS MADE EASY

Thanks for shopping with us, We hope we amazed you!
Before returning or exchanging please consider:

  • All return products must be in new and unused condition, with swing tickets and hygiene stickers attached.
  • All items must be tried on over your own underwear. In the interest of hygiene, we may refuse returned items where we reasonably consider that this has not been done.

To make a return, please download and complete this form and either visit your local store or return to our online store. All online returns should be posted

to:

DECJUBA Online Returns
c/o 101 Warehousing
Unit 1, 8 Vulcan Drive, Truganina
Victoria 3029, Australia


The following terms and conditions apply to all purchases made at DECJUBA, DECJUBA Kids & D-LUXE.

Returning Online Purchases Instore

RETURNING ONLINE PURCHASES IN STORE

Within 14 days of receiving your order, you can receive a refund to your original payment method in store for purchases made online.

  • You must provide proof of purchase.
  • Please return DECJUBA & D-LUXE items to any DECJUBA store and DECJUBA Kids items to any DECJUBA Kids store.
  • Unfortunately, we are unable to offer a refund for any purchase made using our Buy Now, Pay Later Payment methods - AFTERPAY, ZIPPAY or KLARNA. We do offer an exchange for colour and/or size.

    FIND A STORE

In store Purchases - Refunds

Within 14 days of purchase, you can receive a refund to your original payment method in store for purchases made from any full price DECJUBA or DECJUBA Kids store.

Provided:

  • You have proof of purchase
  • Products were purchased at original retail price
  • Products are returned unworn, undamaged, and with original tags attached

Please note, we are unable to accept returns on:

  • Sale items, however will happily provide an exchange for an alternate size or colour within 14 days.
  • Jewellery and bodysuits due to hygiene reasons.

In store Purchases - Exchanges

Within 30 days of purchase, you can exchange your item or receive a credit note for purchases from any full price DECJUBA or DECJUBA Kids store, including SALE items.

Provided:

  • You have proof of purchase
  • Products are returned unworn, undamaged, and with original tags attached

If you have any further questions our customer service team is here to help.

You can contact us via our online Live Chat or call: 03 6361 0339.

Become an INSIDER

Receive 10% off full price items, every time you shop*

Become an INSIDER

Receive 10% off full price items, every time you shop*

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DECJUBA acknowledges the people of the Kulin Nation, the traditional owners of the land on which we work. We pay our respect to Elders past, present and emerging.

© 2022 DECJUBA

DECJUBA acknowledges the people of the Kulin Nation, the traditional owners of the land on which we work. We pay our respect to Elders past, present and emerging.