We aim to dispatch orders within 24 hours of them being placed. During busy sale periods, public holidays & weekends there may be a delay in dispatching your order due to an increase in order volumes.

Once your order has been dispatched you will receive a shipment email containing your consignment number so you can track its delivery. Alternatively, you can find your consignment number by logging into your account & checking your order history. If you would like a delivery update, we recommend tracking your order online with your consignment number.

We recommend providing a suitable daytime delivery address to ensure someone is available to sign for your order. If no one is available to sign for your order, a calling card or email will be provided & your order will be taken to the closest post office for collection.

We understand that getting your orders delivered straight to your door is a priority right now.
There are currently no delays with deliveries to the USA & some delays into NZ due to government restrictions.
Australia post are experiencing some delivery delays to other international regions however are working with partner airlines and other postal operators to move items as quickly as possible. For more information please visit Australia Post
Pricing & Timeframes
Australia
Free standard post on all orders over $150 for DECJUBA members.

$10.95 regular post for all orders under $150, delivery within approximately 3-7 business days from dispatch.

$14.95 express post, delivery within approximately 1-2 business days from dispatch.

If your delivery address is outside of the Australia Post express delivery network, including some area's in WA your delivery may not be covered by the Australia Post 1-2 business day guarantee. For more information, please visit the Australia Post website.

Please note that the delivery time-frames outlined above are indicative based on Australia Post guidelines and begin after your order has been dispatched.
NEW ZEALAND
Free express post on all orders over $100 for DECJUBA members.

$15.00 express postfor all orders under $100, delivery within approximately 2-3 business days from dispatch.

Please note that the delivery time-frames outlined above are indicative based on Australia Post guidelines and begin after your order has been dispatched.
REST OF WORLD
$39.95 courier post, delivery within approximately 6-10 business days from dispatch.

Please note that the delivery time-frames outlined above are indicative based on Australia Post guidelines and begin after your order has been dispatched.