Please note, our delivery partners are currently experiencing delays of up to 10 business days in some regions. Thank you for your patience and understanding during this time.
Once your order has been dispatched you will receive a shipment email containing your consignment number so you can track its delivery. Alternatively, you can find your consignment number by logging into your account & checking your order history. If you would like a delivery update, we recommend tracking your order online with your consignment number.
Most DECJUBA stores remain open and our online store continues to operate as normal.
Due to the introduction of Level 4 restrictions across metropolitan Melbourne, we are temporarily closing our Melbourne stores. You can still shop with us online and we will do everything we can to ensure you can continue to access DECJUBA through this time.
Store trading 9.30am-5pm Monday – Sunday :
- Geelong Kids
- Waurn Ponds
We can’t wait to see you and bring you your ultimate wardrobe #goals very soon!
All other stores across Australia (except Sydney Airport) will remain open. Stores will trade on selected days and as we are currently trialling hours, we recommend giving your local store a call ahead of your visit. Find your closest storehere
WHAT TO EXPECT IN STORE:
Please note that we will be implementing relevant safety & hygiene measures for you and our team to ensure a safe shopping experience:
• We have increased frequency of strict cleaning measures for hygiene and protection of team and customers
• Antibacterial products are available for team and customers upon entering the store
• We are encouraging contactless payment methods
• Physical distancing markers are placed around the store to help you shop comfortably and maintain a 1.5m between yourself and others
• We have closed every second fitting room to give confidence you will be at a safe physical distance to try on clothes
• All team have been through a COVID19 procedures induction
We want to thank our AMAZING retail team for their incredible ongoing work throughout this challenging time.
Our amazing customer service team is still ready to help you with any product queries or shopping advice you may need.
You can get in touch by emailing email@example.com Live Chat or by calling 03 9411 0214.
Please take care, and thank you for your continued support.