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ICT Operations Support

Full Time

Head Office, Victoria | Australia

DECJUBA is an Australian privately owned women's fashion label that delivers amazing product. We are currently operating over 90 stores across Australia & New Zealand with strong expansion plans.

Based in our Head Office, reporting to the head of ICT Operations and supporting our store network, this is a rare and exciting role that will grow and develop your skill set within the fields of IT, Communications and Retail Operations within a rapidly expanding, successful women's fashion Retailer. With an external IT provider as a key resource, and under the mentorship of our ICT Operations Manager, your areas of focus will be:

Support ICT users in Retail stores, Head Office and regional locations

  • Installation, configuration and maintenance of all IT infrastructure

  • Including but not limited to, desktop, laptop, MAC, server, hardware, OS, software, telephony and networking

  • Perform routine operational and administrative duties

Business and process improvement

  • Identify, analyse, troubleshoot and resolve IT issues, incidents and service requests in a timely manner, relative to business requirements

  • Create and develop SharePoint, Office365 including forms and workflow

  • System, process and knowledge base documentation completed and maintained

Troubleshooting and solution management

  • Log and manage IT requests

  • Ensure any IT requests are logged via ticketing system

  • Coordinate incidents and problems to external vendors and support partners

  • Problem solving, time management and follow through skills are a must.

At DECJUBA we are our own competition, we are a brand that doesn't stand still no matter what team you are in. Amazing product, strategic game changers every year, empowering philanthropic partnerships, and an exciting growth plan. We set clear expectations for our team, ensure follow through and ultimately accountability so that they can make the most of every growth opportunity!

Join DECJUBA and become a #Gamechanger in the Retail Industry...

DECJUBA is an Australian privately owned women's fashion label that delivers amazing product. We are currently operating over 90 stores across Australia & New Zealand with strong expansion plans.

Based in our Head Office, reporting to the head of ICT Operations and supporting our store network, this is a rare and exciting role that will grow and develop your skill set within the fields of IT, Communications and Retail Operations within a rapidly expanding, successful women's fashion Retailer. With an...

DECJUBA is an Australian privately owned women's fashion label that delivers amazing product. We are currently operating over 90 stores across Australia & New Zealand with strong expansion plans.

Based in our Head Office, reporting to the head of ICT Operations and supporting our store network, this is a rare and exciting role that will grow and develop your skill set within the fields of IT, Communications and Retail Operations within a rapidly expanding, successful women's fashion Retailer. With an external IT provider as a key resource, and under the mentorship of our ICT Operations Manager, your areas of focus will be:

Support ICT users in Retail stores, Head Office and regional locations

  • Installation, configuration and maintenance of all IT infrastructure

  • Including but not limited to, desktop, laptop, MAC, server, hardware, OS, software, telephony and networking

  • Perform routine operational and administrative duties

Business and process improvement

  • Identify, analyse, troubleshoot and resolve IT issues, incidents and service requests in a timely manner, relative to business requirements

  • Create and develop SharePoint, Office365 including forms and workflow

  • System, process and knowledge base documentation completed and maintained

Troubleshooting and solution management

  • Log and manage IT requests

  • Ensure any IT requests are logged via ticketing system

  • Coordinate incidents and problems to external vendors and support partners

  • Problem solving, time management and follow through skills are a must.

At DECJUBA we are our own competition, we are a brand that doesn't stand still no matter what team you are in. Amazing product, strategic game changers every year, empowering philanthropic partnerships, and an exciting growth plan. We set clear expectations for our team, ensure follow through and ultimately accountability so that they can make the most of every growth opportunity!

Join DECJUBA and become a #Gamechanger in the Retail Industry...

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Disclaimer: Please note that due to the volume of applications we receive, only successful candidates will be contacted, thank you for your understanding.
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