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FAQ - Shipping
When will my order be shipped?
We aim to dispatch orders within 24 hours of them being placed. During busy sale periods, public holidays & weekends there may be a delay in dispatching your order due to an increase in order volumes.
Once your order has been dispatched you will receive a shipment email containing your consignment number so you can track its delivery. Alternatively, you can find your consignment number by logging into your account & checking your order history. If you would like a delivery update, we recommend tracking your order online with your consignment number. We recommend providing a suitable daytime delivery address to ensure someone is available to sign for your order. If no one is available to sign for your order, a calling card or email will be provided & your order will be taken to the closest post office for collection.
If you have any further questions, our dedicated Customer Service Team are here for you. Please email us at: firstname.lastname@example.org
Do you ship internationally?
All purchases placed on our New Zealand website via www.decjuba.co.nz are shipped directly to New Zealand.
Find out more details about our international shipping locations and time-frames here.HOW MUCH DOES MY SHIPPING COST?
REST OF WORLD
$15 AUD international priority shipping*. With the delivery within approximately 3 business days from dispatch.
Please note that the delivery time-frames outlined below are indicative based on FedEx guidelines and begin after your order has been shipped.Estimated delivery timesDelays Due to COVID19Asia/Pacific2-3 business days3-4 business daysUS & Canada2-3 business days4-6 business daysUK & Europe3-4 business days5-6 business daysMiddle East2-3 business days4-6 business daysRest of World3-5 business days6-7 business days
How much does shipping cost?
Please note that the delivery time-frames outlined above are indicative based on Australia Post guidelines and begin after your order has been dispatched.NEW ZEALANDFree express post on all orders over $80for DECJUBA members.$10.90 PBT Couriers, delivery within approximately 1-2 business days from dispatch for North Island, and 2-3 business days for South Island.
Please allow an additional 2 business days for rural deliveries depending on location.
Please note that the delivery time-frames outlined above are indicative based on PBT Courier guidelines and begin after your order has been dispatched.REST OF WORLD$39.95 courier post, delivery within approximately 6-10 business days from dispatch.Please note that the delivery time-frames outlined above are indicative based on Australia Post guidelines and begin after your order has been shipped.
How do i get free shipping on my order over $80?
How do i track my delivery?
Why is my tracking ID saying "invalid"?
How long will my delivery take?
Will i have to sign for my delivery?
What if i am not there when my order is delivered?
Can i change my delivery address after my order has been placed?
Can I change my address with Australia Post while my parcel is in transit?
What happens if my order is returned to sender to DECJUBA?